Nancie Lillie
About my company
Flanagan's is the largest Canadian owned, independent foodservice distributor in the country. From our early days as a food wholesaler, we've grown to provide full service to more than 6000 restaurants and foodservice operations across the province of Ontario. To each and every customer, we offer uniquely personalized service, along with the attention to detail, reliability and range of quality products you need to grow your business.
I chose this career path because
I am a people person, and so the Hospitality field was a natural fit for me. I am passionate about providing good customer service and a good customer experience. I have worked with different companies throughout my career, and have been with Flanagan Foodservice for 17 years, where I have been a Sales Manager for the last 5 years.
I prepared for this career by
While I did take business-related course work through Conestoga Community College, most of my preparation and training has been on-the-job. Additionally, I hold a Certificate for FoodSafe and a Certificate for Health and Safety.
The biggest challenge I've overcome
I have to say that the food service industry as a whole, and my company, are male-dominated - especially in leadership positions. With that said, as a woman, it has been challenging to earn a seat a table and have my voice heard.
My greatest strength(s)
My greatest strengths include my communication skills and my passion for excellent customer service. I am also very knowledgeable about the food service industry and our products.
My greatest accomplishment to date
My greatest accomplishment has been getting where I am, both personally and professionally, on my own. Personally, I raised my children and bought my home without any help and for that I am proud. Professionally, the fact that I continually develop new skills to advance my career is an accomplishment.
My personal/professional goals
My goal is to retire in the next few years, but remain in the food service industry in a role that is less stressful and less demanding. I want to be somewhere that I can still be in touch with people and food, but also focused on myself and my time-freedom.
What/Who has inspired me the most
I am a determined person and my own independence inspires me; I fear the thought of not maintaining my independence.
I most want to be known/remembered for
I want to be remembered as a kind person and, wherever possible, that I connected to the community. I started a division in Flanagan's, and I am Chair of the Superior Service Culture Committee, aimed at helping the community through various non-profits.
I have received the following Honors/Awards/Scholarships
- President's Award, Flanagans
I support the missions of these charities/volunteer my time
- Habitat for Humanity
- Superior Service Culture Committee - Flanagan's (Chairperson)
- WeCare
I enjoy the following hobbies/interests
I love cooking and have a passion for food. I also love to travel and garden in the summer.